What is
a PMS?

PMS stands for Property Management System. It is a software solution used primarily in the hospitality industry to manage various aspects of hotel or accommodation operations, including reservations, guest check-in/check-out, room assignments, billing, housekeeping, and more.

Key features of a Property Management System (PMS) include:

Reservation Management: Allowing hotel staff to create, modify, and cancel reservations, as well as manage room availability, rates, and restrictions.

Guest Profile Management: Maintaining a database of guest information, preferences, and booking history to personalize the guest experience and streamline check-in/check-out processes.

Check-in/Check-out: Facilitating guest check-in and check-out processes, including room assignment, key card issuance, payment processing, and generating guest folios.

Room Inventory Management: Managing room inventory, including room types, availability, status (clean, dirty, out of order), and maintenance schedules.

Billing and Invoicing: Generating invoices, processing payments, and tracking charges for room rates, taxes, additional services (e.g., minibar, room service), and incidentals.

Housekeeping Management: Assigning and tracking housekeeping tasks, managing room cleaning schedules, and coordinating maintenance requests.

Reporting and Analytics: Generating reports and analyzing data on occupancy rates, revenue, guest demographics, booking trends, and performance metrics to inform decision-making and strategic planning.

Channel Management Integration: Integrating with online distribution channels, such as online travel agencies (OTAs) and global distribution systems (GDS), to manage room inventory, rates, and reservations across multiple channels.

Integration with other Systems: Integrating with other hotel systems, such as point-of-sale (POS) systems, customer relationship management (CRM) systems, loyalty programs, and revenue management systems, to streamline operations and enhance guest experiences.

Property Management Systems are essential tools for hotels, resorts, bed and breakfasts, vacation rentals, and other accommodation providers to efficiently manage their operations, maximize revenue, and deliver exceptional guest experiences.

For Vivere Stays, the PMS is the heart of the hotel, where all the different technology components connect. So does our dynamic pricing tool.

Vivere Stays dynamic pricing technology is integrated in most PMS. In case you cannot find yours in the list of integrations, we kindly ask you to let us know. We will do everything we can in order to integrate with your PMS as well and win you as a client.